Intel processor: Turn on your Mac and immediately press and hold Command (⌘)-R until you see an Apple logo or other image.Select the gear icon labeled Options, then click Continue. Apple silicon: Turn on your Mac and continue to press and hold the power button until you see the startup options window.If FileVault is not turned on, you can use Terminal in the recovery partition to reset an account password. From the dropdown, select View FileVault2 Recovery Key.On the device record for the Mac, click the More button (ellipses).Therefore macOS is not yet running or connected to the internet to receive any kind of MDM or agent communication. When you are at the FileVault login window, the macOS startup disk is not yet unlocked. Why can't Kandji just reset the password remotely?įileVault works by encrypting the full startup disk of the Mac.
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